Processing and Communication

Processing is something you DO. There are theories and models and principles to it, but none of it makes any difference unless you actually do the things that work. The best way of becoming a process facilitator is to do the things that a process facilitator does.

The key thing that a process facilitator does is: she communicates. She uses her communication skills to persuade clients to give themselves more choices, more awareness, and more fun in their lives. The facilitator does not directly do anything to the client. Anything she is accomplishing is done indirectly, through the communication that is exchanged between her and her clients.

Communication can be exercised. We can break it down into its component parts and drill them one at a time. We can exercise different ways of communicating and different ways of not communicating and become familiar with the whole subject. That is what this manual is about.

You can already communicate. We are not teaching you something totally foreign to you. You will probably learn some new angles on communication, but mainly we are sharpening the skills you already have. Chances are that if you are reading this manual you can already sit still and speak and listen and carry on conversations. That is what you need to do as a process facilitator, so you are already familiar with the basics. What we are working on accomplishing here is simply to enhance your skills. The perfection of your communication skills is what will make the difference between being a so-so process facilitator and a master process facilitator.

The basic communication exercises in this course do not represent the way you do sessions. They are not models for what exactly you are going to say in session. They are simply exercises for practicing some of the skills you need. When you are actually in session you need to forget about the exercises and the theories and actually deal with the person in front of you.

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